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Policies

Privacy & Data Protection

Protecting your privacy is fundamental to Migcloth. Below is a clear summary of what we collect, why we collect it, how long we keep it, who we share it with, and how you can control it.

1. Data We Collect

  • • Account info: name, username, email address, phone number, and billing/shipping addresses.
  • • Order & transaction data: order items, prices, taxes, discounts, payment method metadata (we do not store full card numbers — payment processors handle card data), invoices and order history.
  • • Device & usage data: IP address, browser type, device identifiers, operating system, pages visited, referrer, and timestamps (server logs and analytics).
  • • Communications: customer support messages, emails, and other correspondence you send to us.
  • • Content you provide: uploaded images, custom designs, reviews, or other user-generated content.
  • • Cookies & tracking: cookies, local storage, and similar technologies used for sessions, preferences, analytics, and marketing.

2. Why We Collect It (Purposes)

  • • To process and fulfill orders (production, printing, shipping).
  • • To handle payments, returns, refunds, and customer service requests.
  • • To provide account features (order history, saved addresses, consent preferences).
  • • To improve our services via analytics, personalization, and fraud prevention.
  • • To send transactional messages (order confirmations, shipping updates) and marketing communications if you consent.
  • • To meet legal, tax, and accounting obligations.

3. Legal Basis & Compliance

Where applicable, we rely on legal bases such as contract performance (processing orders), legitimate interests (fraud prevention, site security, analytics), and your consent (marketing emails, cookies). We aim to comply with international regulations including GDPR principles and data protection laws in relevant jurisdictions.

4. Who We Share Data With

We do not sell your personal data. We may share necessary data with:

  • • Production & fulfillment partners (e.g., print providers) to manufacture and ship your order.
  • • Payment processors and gateways to complete transactions.
  • • Shipping carriers to deliver your package and provide tracking.
  • • Analytics & marketing providers (if you consent) to analyze site performance and deliver personalized experiences.
  • • Legal or governmental bodies when required by law (e.g., court orders, investigations).

5. Cross-Border Data Transfers

Some partners may store or process data outside your country. We use industry-standard safeguards (such as contractual data protection clauses and vetted processors) to protect your information when it is transferred internationally.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described (e.g., order fulfillment, legal and tax obligations, dispute resolution). In general:

  • • Order records and transaction history: retained for the period required for business, accounting, and legal obligations (typically up to 7 years where applicable).
  • • Account data: retained while your account is active and longer if required for compliance.
  • • Marketing & cookies: retention varies and you can manage it via consent preferences or your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access: request a copy of data we hold about you.
  • Rectification: correct inaccurate or incomplete data.
  • Deletion: request erasure of your personal data (subject to legal and business retention requirements).
  • Portability: request a machine-readable copy of your data.
  • Restriction & objection: restrict or object to certain processing (e.g., marketing, profiling).
  • Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise your rights, go to User Dashboard → Settings → Consent Preferences or submit a request via our Contact Page. We will respond within applicable legal timeframes.

8. Security Measures

We implement reasonable technical and organizational measures to protect your data, including SSL/TLS encryption for data in transit, access controls, encryption at rest where appropriate, regular security reviews, and internal access policies. While we strive to protect your information, no system is completely secure — notify us immediately via contact if you suspect a data breach.

9. Children

Our services are not directed to children under 13 (or higher age required by local law). We do not knowingly collect personal data from children without parental consent. If you believe we have collected such data, contact us to request deletion.

10. Automated Decision-Making & Profiling

We may use automated tools (e.g., analytics and recommendation engines) to improve the shopping experience. You have the right to object to profiling for direct marketing; manage these preferences in your dashboard or contact support.

11. Changes to This Policy

We may update this Privacy section from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance.

12. Contact

For privacy requests, questions, or to exercise your rights, please visit our Contact Page or manage consent directly in your account dashboard.

Shipping Policy

At Migcloth, all products are made-to-order and fulfilled through trusted global print providers. Production begins once payment is confirmed. Estimated delivery times vary by region and fulfillment center location.

  • • Orders are typically produced within 2–5 business days before shipment.
  • • International shipping is available worldwide, with rates calculated at checkout.
  • • Tracking details will be provided once your order has shipped.
  • • Delays caused by customs, local couriers, or natural events are beyond our control.

Order Modification & Cancellation Policy

Because every item is custom printed and made specifically for you, cancellations or changes to your order (such as size, color, or address) can only be accepted within 6 hours of placing the order or before the item enters the print queue — whichever comes first.

After this period, the production process cannot be reversed. No cancellations or modifications will be possible once your order has entered production.

Return & Refund Policy

Since all Migcloth products are made-to-order, we do not accept returns or exchanges for reasons such as change of mind, wrong size, or personal preference.

However, if your order arrives damaged, defective, or with incorrect printing, please contact our support team within 7 days of delivery and include clear photos of the issue. Verified cases will receive a free replacement or refund at our discretion.

Migcloth reserves the right to deny claims that appear fraudulent, abusive, or inconsistent with our inspection records.

Legal Notice

By placing an order on Migcloth, you acknowledge and agree to all policies stated on this page. These terms are designed to ensure fairness, transparency, and mutual protection between Migcloth and our valued customers.

For assistance or inquiries, please visit our official Contact Page to reach our support team directly.